FAQ Shipping
π¨π¦ Shipping to Canada
We are happy to continue shipping to our relatives in Canada. Please note that Canadian orders may be subject to taxes, duties, and other import fees upon delivery or pickup. We offer shipping through UPS for all Canadian orders, and shipping rates may vary based on your location and selected shipping option.
If you have any questions regarding shipping to Canada, please don't hesitate to contact us before placing your order.
Lost or Returned Packages
Inde' is not responsible for lost, stolen, delayed, or undelivered packages resulting from incorrect or incomplete shipping information provided at checkout.
If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping fees required to resend the order.
Frequently Asked Questions
Where do you ship?
Inde' currently ships throughout the United States using USPS, while all Canadian orders are shipped through UPS.
How long will it take to receive my order?
Ready-to-ship orders are typically processed and shipped within 3β5 business days.
Shipping times may vary depending on your location and whether your order contains preorder items.
How long will it take to receive my preorder?
Preorder items require additional time for production before shipping. Please allow approximately 8β9 weeks for production, followed by 1β2 weeks for shipping. Throughout the process, you will receive email updates regarding the status of your order.
Can I track my order?
Yes. Once your order has shipped, a tracking number will be sent to the email address provided at checkout so you can monitor your shipment's progress.
Returns & Exchanges
Preorders
All preorder purchases are final sale and are not eligible for returns, refunds, or exchanges.
Refunds, Exchanges, & Store Credit
Due to the limited nature of our collections and preorder process, all sales are final. Inde' does not offer refunds, exchanges, or store credit.
Customer Support
If you have any questions or concerns, please reach out through our contact form or email us atΒ info@indeanishinaabe.com.